Wednesday, May 31, 2017

IE crashes while opening Sharepoint site Fix

IE crashes while opening sharepoint site Fix

Cause : IE may show this behavior while updating skype for business/Lync presence on sharepoint contacts.

Note : You might see below event in event logs 

-->
Faulting application name: IEXPLORE.EXE, version: 11.0.9600.18616, time stamp: 0x58b84bfb 
Faulting module name: OLEAUT32.dll, version: 6.1.7601.23569, time stamp: 0x57f7bb82
 
Exception code: 0xc0000005
 
Fault offset: 0x00004741
 
Faulting process id: 0x2778
 
Faulting application start time: 0x01d2d86483c56cb4
 
Faulting application path:
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE 
Faulting module path:
C:\Windows\syswow64\OLEAUT32.dll 
Report Id: 61bf65b6-445a-11e7-ba05-14abc53966e6
 

Fix 1 : If you dont care about the presence follow the below steps:

1. Go to run : type inetcpl.cpl to open internet option
                                   or
2. Open internet explorer click on tools>Internet options

3 Click on programs tab>Manage Add-ons

4. Select All add-ons under show option on the left bottom corner

5. Select  NamectrlClass and disable the add-on

Fix 2 : 

1. Click on start>Programs and features

2. Repair MS office

Enjoy!!


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